Here, you’ll find answers to the most frequently asked questions about our therapy process, including information about insurance, what to expect in your first appointment, and how to choose the right therapist for you.
We provide individual, couples, family, and group therapy for children and adults of all ages. We serve clients in Central Texas and offer teletherapy services across Texas. Our practice is inclusive and affirming—we welcome individuals of all backgrounds, orientations, identities, expressions, relationships, and family dynamics.
Connection is key in therapy. Research shows that the therapeutic relationship is one of the most important factors in healing. We encourage you to read through our therapists’ bios to see if anyone resonates with you.
If you’re unsure, we offer 15-minute consultations with our intake coordinator to discuss your needs and how we can help. If we aren’t the right fit, we’re happy to refer you to a trusted therapist in our network.
Feeling a little anxious before your first session is completely normal. Before your appointment, we’ll ask you to complete intake paperwork so we can get a better understanding of your background and reasons for seeking therapy.
In your first session, your therapist will ask follow-up questions based on your paperwork. Together, you’ll explore what areas you’d like support with. At the end of the session, you’ll check in with your therapist to discuss how the session felt and whether it feels like a good fit.
For couples, families, and children under 18, the first session may look different depending on the treatment approach and caregiver preferences. Your therapist will connect with you beforehand to discuss the details.
If your therapist doesn’t feel like the right fit, that’s completely okay. You can let your therapist know, and they will submit a request to our Client Care Coordinator to help match you with another therapist. We won’t take it personally—we want you to feel comfortable and supported.
Cancellations must be made at least 24 business hours in advance. You will be charged the full session fee if you cancel with less notice or miss your appointment.
Our therapists’ rates vary based on their experience, training, and specialties. We aim to be transparent about costs so you can make an informed decision that aligns with your needs and budget. Please contact us to get a detailed fee information.
All of our therapists accept BCBS PPO and Aetna PPO. If you have a different insurance provider, we can provide a superbill for you to submit for possible reimbursement.
We also offer affordable therapy services with low-fee/sliding-scale sessions for clients who may not be able to afford our full fees.
Yes. Under the No Surprises Act (Section 2799B-6 of the Public Health Service Act), you have the right to receive a Good Faith Estimate detailing the expected cost of therapy services.
The total cost depends on factors like session frequency and length. Your estimate will be valid for 12 months from the issue date, and we will provide an updated estimate if any fee changes occur.
If we’re out-of-network for your insurance, we can provide superbills (detailed receipts) for you to submit for potential reimbursement. However, reimbursement is not guaranteed and varies by provider.
If you need help with the reimbursement process, our Billing Specialist, Lily, can assist you. Contact her at billing@colorsofaustincounseling.com.
A superbill is an itemized form that lists services provided by your therapist. You can submit it to your insurance company for possible reimbursement.
If you use insurance, your provider will have access to therapy notes and diagnosis codes. If you prefer more privacy, you can opt out of using insurance and pay out-of-pocket using:
Yes! Our Masters Level Interns provide therapy sessions at $10–$80 per session, making therapy more accessible. If you need further assistance, let us know about your financial situation, and we’ll explore options together.
If our services aren’t the right financial fit, we’re happy to provide referrals to other affordable therapy resources.
Once you have spoken with our Client Care Coordinator and set up a first appointment, you will be sent a packet of client paperwork via our EHR system (SimplePractice), including instructions on adding a credit card on file. Credit cards are processed daily after each session, and you will receive a receipt after each transaction.
We accept:
